BetAndPlay Privacy Policy

At BetAndPlay, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create a BetAndPlay account, or use any of our gaming and betting services. By registering with us or continuing to use bet and play casino services, you acknowledge that you have read and understood this policy.

Our platform is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under E-gaming licence No. 0000002 issued by the Tobique Gaming Commission, with Curacao also referenced as a licensing jurisdiction on our site. Any disputes regarding data handling are settled through arbitration in Costa Rica, and complaints may also be submitted to our ADR body, EGIS (egis.io).

Information We Collect

Personal Data You Provide

When you register for a BetAndPlay account, we collect information such as your full name, date of birth, address, e-mail, phone number, and payment details. We require this information to verify your identity, comply with anti-money-laundering regulations, and process deposits and withdrawals. If you claim a BetAndPlay promo code or a bet and play bonus code, we also record the offer you selected and your eligibility status.

Automatically Collected Data

Whenever you access BetAndPlay casino through desktop, mobile browser, or our downloadable app, we automatically collect technical data including your IP address, device type, browser version, operating system, and gameplay activity. We use this information to detect fraud, prevent multiple accounts, and ensure that VPN use to bypass geo-restrictions is identified, as such use is strictly prohibited and may lead to confiscation of winnings.

• We gather registration and verification data, including KYC documents
• We record transaction history for deposits, withdrawals, and bonus activity
• We track login attempts whenever you access your bet and play casino login credentials
• We monitor gameplay patterns across slots, live casino, and sportsbook products
• We store communication history from our LiveChat, e-mail, and Help Center interactions

How We Use Your Information

We use your personal data to operate your BetAndPlay account, process payments, deliver promotions such as a BetAndPlay no deposit bonus or free spins, and personalise your gaming experience. Our team also relies on this data to comply with our legal obligations under the Tobique Gaming Commission framework, to prevent underage gambling, and to enforce our restricted-country and one-account-per-person policies. When you use a bet and play promo code, we log the redemption to prevent abuse and ensure fair distribution of bonuses across our player base.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you securely logged into your BetAndPlay login session, and analyse how you interact with our games and promotions. Cookies also help us tailor marketing communications, including reminders about our welcome package, reload bonuses, and VIP offers. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our site, including your ability to access your bet and play account seamlessly.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes, including:

• Payment processors such as those handling Visa, Mastercard, Skrill, Neteller, and cryptocurrency transactions, including Tronabriz Limited for Paysafe transactions
• Identity verification providers to confirm your age and identity before withdrawal approval
• Game providers such as Pragmatic Play, NetEnt, Evolution, and other studios featured on BetAndPlay, where technical data is required to deliver gameplay
• Regulatory bodies, including the Tobique Gaming Commission, and our ADR partner EGIS, where required by law or dispute resolution
• Fraud-prevention and anti-money-laundering service providers

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our servers use encryption protocols, and access to personal data within our organisation is restricted to authorised personnel only. While we strive to protect all information submitted through BetAndPlay, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords for your bet and play login.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations under Costa Rican law and the Tobique Gaming Commission's requirements. Transaction records related to deposits, withdrawals, and bonus activity, including any BetAndPlay bonus codes redeemed, are kept in accordance with applicable anti-money-laundering retention periods.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities or request a copy of the information we hold about you. To exercise these rights, please contact our support team, and we will respond within a reasonable timeframe. Please note that closing your account may result in forfeiture of VIP status and associated loyalty benefits, but we will retain certain records as required by law.

• You have the right to request access to your personal data
• You have the right to request correction of inaccurate information
• You have the right to request deletion, subject to our legal retention obligations
• You have the right to withdraw consent for marketing communications at any time

International Data Transfers

As BetAndPlay serves players across international markets, including Germany, Austria, Switzerland, Australia, Canada, New Zealand, Ireland, Finland, Norway, Italy, and Arabic-speaking regions, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals located in restricted countries listed in our Terms and Conditions. If we determine that a player has accessed bet and play casino services from a restricted location, including through the use of a VPN, we reserve the right to suspend the account and withhold any related winnings.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed, with funds handled in accordance with our Terms and Conditions.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be posted on this page, and we encourage you to review this policy regularly. Continued use of your BetAndPlay account after such changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact our support team at support@betandplay.com. Our customer support is available 24/7 via LiveChat, e-mail, and our Help Center to assist you with any privacy-related enquiries regarding your bet and play account.